Our Warranty

We are pleased to offer complimentary services on your gold wedding and engagement rings. Please contact us directly via our email form to arrange your warranty services or repairs that you may require on your rings. Third party vendors of Chayle Jewellery may not be able to facilitate your warranty. Please contact us directly via our email form instead. 

 

Ring sizing

One complimentary ring sizing per ring will be offered for up to 12 months after delivery of a custom order or custom design. Additional ring sizing will be subject to a minimal fee based on a current labour wage at the time of sizing.

Repairs

Repairs will be offered for faults in any product. Complimentary repairs include damages that are due to inherent faults attributed to the design, construction, or material of the item (ie, repairing solder breaks, tightening stones, etc). Repairs for damages caused in the normal course of business (ie, normal wear and tear, an item falling and breaking, etc.) will be subject to a labour fee based on a current labour wage at the time of repair. Any repairs for items 12 months after delivery may be subject to a minimal labour fee.

Cleaning

Cleaning will be offered complimentary at Chayle Jewellery Studio for the duration of your ownership of the ring. We will lightly remove any tarnish and dirt, and then lightly buffed with a high polish compound.

Stone Tightening

Stone setting check-ups and tightening will also be complimentary and are recommended to be done every 2-4 years. A complimentary cleaning will also be done after the stones are tightened.

Anniversary Discounts

To celebrate, you will receive 20% off during the month of your anniversary every year! A promotional code will be sent to you with your anniversary greetings on the month of your anniversary. Use this code at chayle.ca during the checkout process.

You can download a copy of our warranty as a PDF file here.

 

 

ANNIVERSARY DISCOUNT 

To celebrate your anniversaries, you will also receive 20% off each year during the month of your anniversary! Please fill in the form below to register your new ring.  

 

Register your Ring



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Ring is for an: *




Where was your ring purchased? *