Politique d'expédition

  

Shipping Options

At check out you will be offered a list of shipping options. Based on your region and the purchase amount of your total, you may be eligible for Free Shipping options as well. Below is a list of shipping options that are offered:
  • Local Pick-Up (Ottawa area) -
    • Free
  • Lettermail (No Tracking) -
    • $5 within Canada (Free for orders over $100)
    • $9 to USA (Free for orders over $200)
    • $9 to International (Free for orders over $200)
  • Expedited Tracked Parcel (Tracking and Insurance) -

 

 

Shipping Times

Here's what you can expect:
  • All in stock items will be packaged and shipped within 1-3 days.
  • Items that were displayed as back ordered when you placed your order, will now begin production, and should be ready within 5-14 days. We will notify you when your item(s) have been shipped!
Please see our "Expected Delivery Speed" table below for a list of the average delivery speed to each region.

 

Tracking Information

If you requested your order to be shipped with a tracking number, you will be notified when your items are shipped and the tracking number will be provided. If you requested a shipping method without tracking, the carrier will be Canada Post lettermail and a tracking number will not be available.

 

 

Gift Wrapping Service

We offer complimentary gift wrapping and greeting cards with our orders. When choosing your shipping option, be sure to select "Gift Wrapping". If you would like to include a greeting card and message, PLEASE put a comment in your order to tell us what message you would like to include. We will then make a customize greeting card and write your message inside. If you do not include a message we will assume you do not want a greeting card to be included. 
If you would like your gift to be mailed directly to your friend, please fill in YOUR address as the BILLING address, and YOUR FRIEND'S address as the SHIPPING address.
Billing address = Your address
Shipping address = Their address

 

 

Expected Delivery Speed (Tracked Parcels) within Canada

Shipping times depend on your area. Listed below are the average shipping times within Canada for Canada Post Tracked Parcels:
**Please remember that these times do not included the time needed to produce the handmade product you ordered. Contact us directly for inquires on availability of your product or to request a rush order.

Alberta

British Columbia

New Brunswick

Newfoundland & Labrador

Northwest Territories

Nova Scotia

Nunavut

Manitoba

Ontario

Prince Edward Island

Saskatchewan

Quebec

Yukon

5-9 days

5-9 days

5-9 days

5-9 days

1-2 weeks

5-9 days

1-2 weeks

5-9 days

2-5 days

5-9 days

5-9 days

2-5 days

1-2 weeks

 

Expected Delivery Speed & Cost (Tracked Parcels) International

**Please remember that these times do not included the time needed to produce the handmade product you ordered. Contact us directly for inquires on availability of your product or to request a rush order.

USA

Air Mail - Standard

Surface Mail - Tracked Parcel

$16.95

$21.95

(4-5 business days)

(4-5 business days)

Europe

Surface Mail - Standard

Air Mail - Standard

Surface Mail - Insurance Coverage

$17.95

$37.95

$44.95

(2-3 weeks)

(5-9 business days)

(2-3 weeks)

South America

Surface Mail - Standard

Air Mail - Standard

Surface Mail - Insurance Coverage

$19.95

$43.95

$47.95

(2-3 weeks)

(5-9 business days)

(2-3 weeks)

Africa

Surface Mail - Standard

Air Mail - Standard

Surface Mail - Insurance Coverage

$17.95

$45.95

$49.95

(3-4 weeks)

(1-2 weeks)

(2-3 weeks)

Australia & New Zealand

Surface Mail - Standard

Air Mail - Standard

Surface Mail - Insurance Coverage

$18.95

$40.05

$45.95

(2-3 weeks)

(5-9 business days)

(2-3 weeks)